We want you to LOVE your Never-Ending Linx Custom Jewelry, but if something isn’t quite right, here’s how our return and refund process works.
1. Terms of Return
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, unworn, and in their original packaging.
2. Reason for Return
- We accept returns if your item is damaged, defective, or the wrong product was sent.
- Please note: Custom-made or personalized items are non-refundable, unless there is a manufacturing error.
3. Process for Return
- Contact us first at: info@never-endinglinx.com with your order number and reason for return.
- Our team will provide instructions on how to ship your item back.
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
4. Process for Refund
- Once your return is received and inspected, we will notify you about your refund status.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
5. Contact Details
- DM us on Instagram: @neverendinglinx
We’re here to make your jewelry experience unforgettable! If you have any issues, don't hesitate to reach out. Your satisfaction is our TOP priority!
